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“Horrendous experience” — several on social media complained about delayed flight operations by Air India and Air India Express at the Mumbai Airport. The airline has reponded.os
Air India, Air India Express flights hit at Mumbai airport amid AIASL staff strike, flyers ‘stranded’ for hours: VIDEOS(HT_PRINT)Air India and Air India Express flight operations were impacted at the Mumbai airport as employees of the government-owned ground handling agency, AIASL, carried out a protest for a wage hike and other demands.
Many took to social media to complain about the delay in flight operations at the Mumbai airport. They reported about flywers being “stranded” inside planes for hours.
One X user claimed, "@AirIndiaXFlight IX1671 from Mangaluru to Mumbai delayed again & again — 2 PM, then 3:30 PM, now 4:30 PM. Absolute embarrassment for a “national carrier.” If you can’t run operations properly, hand it back to the government instead of making passengers suffer every hour."
The Air India Express apologised to the customer, saying, “We sincerely regret the inconvenience caused due to the delay of flight IX1671. ”
“Please note that the operational impact differs for each airline based on their individual ground handling and operational arrangements at the airport. In our case, the ongoing industrial action by a third-party ground handling agency has affected certain flight operations. We appreciate your patience and understanding during this time,” the airline responded.
The Air Indian Express issued a similar response to Saisha who claimed on X, “My parents (Senior Citizens) traveling to Mangaluru for a funeral are stuck in the Air India Express flight IX 1027 at Mumbai T2 . Flight was supposed to take off at 12pm and they are just waiting inside the flight now! Horrendous service. Please take some action @AirIndiaX.”
Another user posted on X, "@MoCA_GoI pls note passengers are stuck in Air India flight AI 2874 which landed in Mumbai for close to 90 minutes now without any update. @airindia pls note
About the Author
Akriti Anand
Akriti Anand is a Deputy Chief Content Producer at LiveMint. She is a digital journalist with more than six years in the news industry.<br><br> In her current role, she covers both national and international politics, and also keeps a close watch on the latest trends in science and space exploration. <br><br> Akriti joined the LiveMint team in October 2023. Before this, she built a strong career at other major media houses. She worked as a senior sub-editor at India Today. Later, she moved to CNBCTV-18. There, she covered high-pressure topics like breaking news and major elections. She spent much of her time analysing Parliament bills and complex political debates. She is also a skilled editor who knows how to polish a story for a digital audience. <br><br> One of her career highlights happened at CNBCTV-18. She made her first television debut during the Chandrayaan-3 mission. She also provided special on-air coverage for the Karnataka Elections. <br><br> When she is not busy with breaking news, Akriti loves to write explainers and interview experts on a wide range of issues. She also enjoys making complex space missions easy for everyone to understand. <br><br> Her education helps her tackle these diverse subjects. She holds a BA in English Literature, a Postgraduate Diploma in Mass Communication, and a Master’s degree in Development Studies. She is currently expanding her knowledge in climate journalism.<br><br> Connect with Akriti here<br> LinkedIn: <a href="https://www.linkedin.com/in/akriti-anand-868285199">https://www.linkedin.com/in/akriti-anand-868285199</a><br> Twitter/X: <a href="https://x.com/AkritiAnand7">https://x.com/AkritiAnand7</a><br> Email: akriti.anand@htdigital.in
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