How to Lead When Things Feel Increasingly Out of Control

A few weeks ago, a senior manager at a global technology company we work with burst into tears mid-meeting. For months, she had been fighting fires and chasing one AI update after another, rewriting roadmaps every week as new tools arrived. That same morning, she had stepped out of a call where the CFO confirmed that a restructuring would almost certainly eliminate many of her team members’ roles. Minutes later, one of her direct reports had asked her, “Am I going to have a job in six months?” By the time she joined our leadership session, the weight of pretending she had answers had become too much, and the emotions spilled out.