Verizon issues $20 credits to customers day after massive outage; how to avail it? — all FAQs answered

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Verizon credit for outage: $20 credits issued to customers affected by massive outage caused by a ‘software issue’. The company acknowledged not meeting customer expectations and stated the credits would compensate for multiple days of disrupted service.

Published16 Jan 2026, 12:31 AM IST

Verizon credit for outage: How to avail, when will you get it? — FAQs answered(Bloomberg)

By Garvit Bhirani

Garvit Bhirani is a journalist covering national and international news stories. He is a Deputy Chief Producer at LiveMint. He has previously worked for Google News as part of their extended workforce, reported from the field for a few digital publications.

Verizon Communications Inc. said it will provide $20 credits to customers impacted by a widespread service outage on Wednesday, which the company said was caused by a “software issue".

“Yesterday, we did not meet the standard of excellence our customers expect and that we expect of ourselves,” Verizon said in a statement on Thursday morning. The company said it is offering $20 account credits, which should cover “multiple days of service".

(This is a developing story. More to come)

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